FAQ's

Orders are typically processed within 24 hours.
Once processed, you will receive a confirmation email. Please note that orders placed after 12 PM GST on Friday will be processed the following business day.
We provide Express Shipping 24 H delivery in UAE and 3-5 business days to gulf countries.
Yes! Orders over AED 125 qualify for free shipping within the UAE.

Absolutely! Once your order ships, you’ll receive an email with a tracking number. You can use this number to follow your package’s journey to your doorstep.
We strive to ensure timely delivery, but sometimes external factors (like weather or carrier delays) can affect timing. If your order is significantly delayed, please reach out to us at info@essensar.com for assistance.

We accept returns of unopened, unused items within 30 days of delivery. Items must be in their original packaging and condition. Please review our Return Policy for full details.
To start a return, email us at info@essensar.com with your order number and reason for the return. Our team will guide you through the process, including the return shipping address.
Return shipping is the customer’s responsibility. We recommend using a trackable shipping method to ensure safe delivery.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please allow additional time for your bank or credit card provider to process the refund.
Yes, if your item arrives damaged, please email us at info@essensar.com within 48 hours of delivery. Include photos of the item, and we’ll arrange for a replacement or refund as quickly as possible.

Yes! Our fragrances are crafted to be versatile and are designed to appeal to all, regardless of gender.
We use a blend of high-quality natural and synthetic ingredients to create balanced, long-lasting fragrances. Each scent is crafted with care to bring out the best notes of each ingredient.
Store your perfume in a cool, dry place, away from direct sunlight or extreme temperatures. This helps preserve the fragrance’s quality over time.
Aouj offers a variety of perfumes, including oriental, floral, and fruity perfumes, to suit all tastes.

Yes, we are committed to ethical practices, and all our products are cruelty-free.
Currently, we do not offer samples but are exploring options to make them available in the future. Check back with us soon!
Aouj perfumes consist of carefully selected natural ingredients, including essential oils and materials extracted from plants.

Yes! We welcome wholesale inquiries. Please contact us at info@essensar.com to discuss wholesale opportunities.

Yes, wholesale accounts have a minimum order requirement. For details, please contact our team for more information.

Our perfumes are crafted using globally sourced ingredients to ensure the highest quality and adherence to traditional and modern fragrance techniques.
We periodically offer exclusive promotions. To stay updated, sign up for our newsletter or follow us on social media.
We recommend trying different perfumes in the store or using small samples to discover the scent that suits your personality.
Yes, we offer free samples upon request. You can visit our website or contact us to get more information.
Yes, we provide delivery services to most areas. Please check our website for shipping details.

We’re working on introducing a rewards program soon, so stay tuned for exciting updates!
For additional questions, feel free to reach out to us at info@essensar.com. We’re here to help!
Aouj perfumes are characterized by high quality, which causes the scent to remain for a long time, usually ranging between 6 to 12 hours depending on the type of perfume and conditions of use
It is preferable to store perfumes in a cool, dry place, away from direct sunlight, to maintain their quality.

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